Senior Enterprise Support Manager, Cloud AI Solutions

Amazon Web Services (AWS); Boston (MA); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in Boston, MA seeks an Enterprise Support Manager to lead teams, solve complex problems, and engage with senior customers. Role spans system to application layers and involves collaborating across teams on high-impact support programs.

The position requires experience with enterprise software, strong leadership, and willingness to travel up to 25% to meet customer needs and deliver value.

Qualifications

• 5+ years of direct customer engagement with senior executives.
• Experience working with enterprise software companies.
• Bachelor's degree in Information Science, IT, CS, CE or EE, or related field.
• 5+ years of technical team management experience.

Responsibilities

• Lead teams responsible for full application stacks from system to custom app.
• Manage part of a network from layer 3 and higher.
• Engage with customers to resolve complex technical issues and ensure success.

Skills

Customer engagement

Executive communication

Team management

Technical leadership

AWS experience

Education

Bachelor's degree in Information Science/IT/CS/CE/EE or related field

Job description

Amazon Web Services, Inc. in Boston, MA seeks an Enterprise Support Manager to lead teams, solve complex problems, and engage with senior customers. Role spans system to application layers and involves collaborating across teams on high-impact support programs.

The position requires experience with enterprise software, strong leadership, and willingness to travel up to 25% to meet customer needs and deliver value.