AI Solutions: Enterprise Support Leader

Amazon Web Services (AWS); Dallas (TX); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Sign-on payments and RSUs

Comprehensive benefits

Job summary

AWS is seeking an Enterprise Support Manager to lead teams delivering customer-focused support for enterprise-scale solutions. You will engage with C-level partners, manage cross-functional resources, and drive improvements across service delivery and technical support.

The role involves coordinating with enterprise customers, owning complex issues, and traveling up to 25% as required. A strong background in systems/networks and AWS services is essential.

Qualifications

• 5+ years direct customer engagement with senior executives (VP/C-level).
• Experience with enterprise software companies.
• Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or related field.
• 5+ years of technical team management experience.

Responsibilities

• Lead teams responsible for building or managing full application stacks from the system up through a custom application.
• Engage with customers to understand and solve problems, guiding technical solutions.
• Open to traveling up to 25% as needed.

Skills

Customer engagement

Executive communication

Team leadership

Enterprise software experience

Cloud/AWS knowledge

Education

Bachelor's degree in Information Science / IT / CS / CE / EE

Job description

AWS is seeking an Enterprise Support Manager to lead teams delivering customer-focused support for enterprise-scale solutions. You will engage with C-level partners, manage cross-functional resources, and drive improvements across service delivery and technical support.

The role involves coordinating with enterprise customers, owning complex issues, and traveling up to 25% as required. A strong background in systems/networks and AWS services is essential.