Senior Enterprise Support Leader for AI Solutions

Amazon Web Services (AWS); Arlington (VA); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams delivering full application stacks, from system components to custom apps, and to engage with senior-level customers. The role includes managing complex support engagements and driving customer success.

The ideal candidate has strong experience in enterprise software, leadership over technical teams, and can travel up to 25% to meet customer needs.

Qualifications

• 5+ years direct customer engagement with senior executives (VP/C-level).
• Experience working with enterprise software companies.
• Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or related field.
• 5+ years of technical team management experience.

Responsibilities

• Lead teams responsible for building or managing full application stacks from the system (Linux/Windows) up through a custom application, or manage part of a network (layer 3+) or web-related programming involving web services.
• Willingness and ability to travel up to 25%.

Skills

Customer engagement

Enterprise software experience

Leadership

Education

Bachelor's degree (Info Science/IT/CS/CE/EE)

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams delivering full application stacks, from system components to custom apps, and to engage with senior-level customers. The role includes managing complex support engagements and driving customer success.

The ideal candidate has strong experience in enterprise software, leadership over technical teams, and can travel up to 25% to meet customer needs.