Senior Enterprise Support Manager - Cloud Solutions Leader

Amazon; Seattle (WA); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) seeks an Enterprise Support Manager to lead teams delivering high‑level customer support for senior executives and enterprise customers. You’ll guide stack‑level solutions, manage network and web service aspects, and drive process improvements across delivery and operations.

The role emphasizes problem solving, customer collaboration, and leadership within AWS’s supportive, innovative culture. Travel up to 25% is possible.

Qualifications

• Direct experience engaging with senior executives (VP/C-level).
• Experience working with enterprise software companies.
• 5+ years of technical team management experience.

Responsibilities

• Lead teams responsible for building or managing full application stacks.
• Manage part of a network from layer 3 and higher or web programming consuming web services.
• Drive projects to improve support-related processes and technical support.

Skills

Direct customer engagement

Executive-level support

Enterprise software experience

Team leadership

Education

Bachelor's degree in Information Science/Information Technology/CS/CE/EE or related field

Job description

Amazon Web Services (AWS) seeks an Enterprise Support Manager to lead teams delivering high‑level customer support for senior executives and enterprise customers. You’ll guide stack‑level solutions, manage network and web service aspects, and drive process improvements across delivery and operations.

The role emphasizes problem solving, customer collaboration, and leadership within AWS’s supportive, innovative culture. Travel up to 25% is possible.