Senior Enterprise Support Manager — Flexible Hours & Travel

Amazon; Pittsburgh (Allegheny County); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

paid time off

parential leave

Job summary

Amazon's AWS Applied AI Solutions team seeks an Enterprise Support Manager to lead high‑level customer engagements, guide cross‑functional teams, and ensure delivery of robust application stacks for senior executives across the enterprise.

The role requires travel up to 25%, emphasizes mentoring and career growth, and benefits from a culture focused on work‑life harmony, inclusion, and a comprehensive benefits package. Based in the United States, with locations including Pittsburgh.

Qualifications

• 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C‑level) experience
• Experience working with enterprise software companies
• 5+ years of technical team management experience

Responsibilities

• Experience driving projects to improve support‑related processes and technical support
• Experience in systems administration, network engineering, or software development engineering
• Experience in technical account management, business relationship management, or consulting
• Experience with AWS services or other cloud offerings
• Experience driving improvement programs in the operations, engineering and support fields

Job description

Amazon's AWS Applied AI Solutions team seeks an Enterprise Support Manager to lead high‑level customer engagements, guide cross‑functional teams, and ensure delivery of robust application stacks for senior executives across the enterprise.

The role requires travel up to 25%, emphasizes mentoring and career growth, and benefits from a culture focused on work‑life harmony, inclusion, and a comprehensive benefits package. Based in the United States, with locations including Pittsburgh.