Enterprise Cloud Support Lead

Socket.dev

Herndon (VA)

On-site

USD 169,000 - 229,000

Full time

9 days ago

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Job summary

Amazon Web Services (AWS) is seeking an Enterprise Support Manager who thrives on solving problems and engaging with customers at the executive level. You will lead Technical Account Managers, coordinate with AWS engineers, and drive architecture discussions to ensure resilient cloud deployments.

Open to travel up to 25% and ready to influence product roadmaps. Ideal candidates bring 4+ years in technical leadership, 5+ years in direct executive-facing support, and a background with enterprise

Qualifications

4+ years of technical team management experience.
5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level).
Experience in technical team management and direct customer engagement with senior executives.
Experience working with enterprise software companies.

Responsibilities

Champion and advocate for customers within Amazon Web Services (be their voice).
Develop and lead a team of Technical Account Managers responsible for solving technical issues with AWS engineers.
Participate in deep architectural discussions to ensure cloud deployment success and operational resilience.
Help customers define IT and business processes for cloud deployments.
Engage with Director and C-Level executives to translate business needs into technical plans.
Work with AWS leadership to influence the product roadmap.
Drive proactive operational and security risk mitigation through reviews and runbooks.
Provide detailed reviews of service disruptions and pre-launch planning.