Enterprise Cloud Support Leader

Amazon; East Palo Alto (CA); On-site; USD 194,000 - 263,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead technical teams and engage with C-level customers. The role involves solving complex problems, overseeing full stacks, and managing networks at higher layers while supporting enterprise software customers.

Travel up to 25% is expected. AWS emphasizes diverse experiences, mentorship, and career growth within a collaborative, inclusive cloud-first environment.

Qualifications

• 4+ years of technical team management experience.
• 5+ years of direct customer engagement with senior executives (VP/C-level).
• Bachelor's degree in Computer Science, Math, or related field.
• Experience in technical team management.
• Experience with enterprise software companies.

Skills

Technical team management

Executive-level customer engagement

Enterprise software experience

Systems administration knowledge

Education

Bachelor's degree in Computer Science/Math or related field

Bachelor’s degree in Information Science/Information Technology/Engineering/Mathematics/Physics

Tools

AWS services

Networking basics

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead technical teams and engage with C-level customers. The role involves solving complex problems, overseeing full stacks, and managing networks at higher layers while supporting enterprise software customers.

Travel up to 25% is expected. AWS emphasizes diverse experiences, mentorship, and career growth within a collaborative, inclusive cloud-first environment.