Enterprise Support Manager, Cloud & AI Solutions

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 194,000 - 263,000; Full time

Job summary

Amazon Web Services, Inc. in San Francisco, CA, seeks an Enterprise Support Manager to lead technical teams and engage senior executives to deliver enterprise-grade support solutions.

You will drive strategies, manage complex application stacks, and collaborate with customers to align technical outcomes with business goals. This role requires travel up to 25% and supports AWS's vision of industry-leading customer outcomes.

Qualifications

• 4+ years of technical team management experience.
• 5+ years of direct customer engagement, with a focus on support to senior executives (VP and C-level).
• Bachelor's degree in Computer Science, Math, or a related field.
• Experience in enterprise software environments.

Responsibilities

• Lead teams responsible for building or managing full application stacks from the system up through a custom application layer.
• Engage with senior executives to provide high-level enterprise support and strategic guidance.

Skills

Technical team leadership

Executive engagement

Enterprise software experience

Education

Bachelor's degree in Computer Science / Math

Tools

AWS services

Job description

Amazon Web Services, Inc. in San Francisco, CA, seeks an Enterprise Support Manager to lead technical teams and engage senior executives to deliver enterprise-grade support solutions.

You will drive strategies, manage complex application stacks, and collaborate with customers to align technical outcomes with business goals. This role requires travel up to 25% and supports AWS's vision of industry-leading customer outcomes.