Strategic Enterprise Support Lead

Amazon Web Services (AWS); Cupertino (CA); Presencial; USD 231.000 - 313.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

RSUs (Restricted Stock Units)

Sign-on payments

401(k) matching

Descripción de la vacante

Amazon Web Services, Inc. is seeking an Enterprise Support Operations Manager in Cupertino, CA. The role focuses on leading enterprise accounts, overseeing support cases, and delivering actionable reviews of operational performance to customers.

You will work with AWS engineers to resolve issues and advocate for customer needs within AWS. The role requires executive leadership and strong ability to engage in technical discussions with customers, with opportunities to influence service delivery

Formación

• Bachelor's degree is required.
• Master's degree preferred.

Responsabilidades

• Executive leadership and ability to hold AWS technical conversations.
• Manage assigned Enterprise accounts and oversee support cases.
• Analyze and present periodic reviews of operational performance to customers.
• Provide detailed reviews of service disruptions, metrics, and pre-launch planning.
• Advocate for customer features and requirements within AWS.

Educación

Bachelor's degree

Master's degree

Descripción del empleo

Amazon Web Services, Inc. is seeking an Enterprise Support Operations Manager in Cupertino, CA. The role focuses on leading enterprise accounts, overseeing support cases, and delivering actionable reviews of operational performance to customers.

You will work with AWS engineers to resolve issues and advocate for customer needs within AWS. The role requires executive leadership and strong ability to engage in technical discussions with customers, with opportunities to influence service delivery