Senior Enterprise Support Leader - Cloud Solutions
Amazon Inc.
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Job summary
Amazon, through AWS, seeks an Enterprise Support Manager to lead teams delivering enterprise support for senior executives and high-impact customers. You will guide full-stack support, from systems to custom applications, and drive process improvements across engineering, operations, and support functions.
The role emphasizes strong customer engagement, cloud expertise, and leadership of cross-functional teams within a globally distributed organization.
Qualifications
- 5+ years of direct customer engagement, with a focus on senior executives
- Experience working with enterprise software companies
- 5+ years of technical team management experience
- Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field
- Experience with AWS services or other cloud offerings
Responsibilities
- Lead teams responsible for building or managing full application stacks from the system to custom applications
- Oversee enterprise-level support for senior executives and high-impact customers
- Drive improvements in support processes and technical account management
Skills
Education
Job description
Amazon, through AWS, seeks an Enterprise Support Manager to lead teams delivering enterprise support for senior executives and high-impact customers. You will guide full-stack support, from systems to custom applications, and drive process improvements across engineering, operations, and support functions.
The role emphasizes strong customer engagement, cloud expertise, and leadership of cross-functional teams within a globally distributed organization.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
