Enterprise Cloud Solutions & Success Lead

Amazon Web Services (AWS); Herndon (VA); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Sign-on rewards

RSUs (Restricted Stock Units)

Health benefits

Job summary

Amazon Web Services, Inc. seeks an Enterprise Support Manager to lead a team of Technical Account Managers and partner with customer leadership to craft scalable, resilient cloud architectures that address business problems and accelerate AWS adoption.

You will manage the Enterprise Support experience for assigned customers, conduct architectural and operational reviews, and drive engagement strategies that accelerate migration and modernization across verticals.

Qualifications

• Associate’s degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
• Experience implementing cloud services including migrations and modernization projects or equivalent
• Experience developing and managing a high-performing team
• Experience in professional or military IT-related roles
• AWS Solutions Architect Certification
• Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing

Responsibilities

• Lead and develop a team of Technical Account Managers to mitigate customer risks, improve architectural resiliency, and accelerate cloud migration and modernization initiatives
• Manage the Enterprise Support experience for assigned customers, conducting periodic reviews of their architectural and operational performance on AWS and presenting actionable insights
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their digital transformation and journey to the cloud
• Drive the creation and implementation of scalable solutions that incorporate AWS offerings into customer architectures across your vertical
• Develop and execute customer engagement strategies that accelerate adoption of AWS services while tracking interactions, analyzing feedback, and improving satisfaction and loyalty

Skills

Cloud migration

Team leadership

IT experience

Solutions architecture

Education

Associate’s degree or higher / CASP+ / CCSP / Cloud+ / CSSLP

Tools

AWS Solutions Architect Certification

Job description

Amazon Web Services, Inc. seeks an Enterprise Support Manager to lead a team of Technical Account Managers and partner with customer leadership to craft scalable, resilient cloud architectures that address business problems and accelerate AWS adoption.

You will manage the Enterprise Support experience for assigned customers, conduct architectural and operational reviews, and drive engagement strategies that accelerate migration and modernization across verticals.