Senior Enterprise Support Manager — Cloud Solutions

Amazon Web Services (AWS); Arlington (VA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services, Inc. in Arlington, VA seeks a Sr.

Enterprise Support Manager to lead a team of Technical Account Managers and drive scalable, resilient cloud architectures that address customer business problems. You will work with AWS sales and other teams to craft vertical strategies, shepherd Enterprise Support customers through their cloud journeys, and ensure successful migrations, modernization, and operational excellence.

Qualifications

• 5+ years of management of technical, enterprise customer facing resources or equivalent experience
• 7+ years of infrastructure architecture, database architecture and networking experience
• 7+ years of design/implementation/operations/consulting with distributed applications experience
• US government security clearance of top secret or above
• Bachelor’s degree in Computer Science, Engineering or related field of study or 10+ years of related work experience
• Familiarity with low-latency, high-throughput workloads

Responsibilities

• Lead and develop a team of Technical Account Managers to mitigate customer risks, improve architectural resiliency, and accelerate cloud migration and modernization initiatives
• Manage the Enterprise Support experience for assigned customers, conducting periodic reviews of their architectural and operational performance on AWS and presenting actionable insights
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their digital transformation and journey to the cloud
• Drive the creation and implementation of scalable solutions that incorporate AWS offerings into customer architectures across your vertical
• Develop and execute customer engagement strategies that accelerate adoption of AWS services while tracking interactions, analyzing feedback, and improving satisfaction and loyalty

Skills

Team leadership

Infrastructure architecture

Distributed applications

Security clearance (Top Secret)

CS/Engineering degree or 10+ years exp

Low-latency workloads

Education

Bachelor's degree in Computer Science/Engineering or 10+ years exp

Job description

Amazon Web Services, Inc. in Arlington, VA seeks a Sr.

Enterprise Support Manager to lead a team of Technical Account Managers and drive scalable, resilient cloud architectures that address customer business problems. You will work with AWS sales and other teams to craft vertical strategies, shepherd Enterprise Support customers through their cloud journeys, and ensure successful migrations, modernization, and operational excellence.