Senior Enterprise Success Manager (Remote)

Socket.dev; Puerto Rico; On-site; USD 100,000 - 160,000; Full time

Job summary

Axon seeks a Senior Customer Success Manager to partner with large enterprise customers, understand workflows, and guide success across deployments. You’ll collaborate with Sales, PS, and Support to align on goals, drive adoption, and deliver measurable ROI.

Your role includes onboarding, risk management, renewal preparation, and ongoing value realization across customer environments, with 25-35% travel and a remote work setup. Fluency in Spanish and English is essential.

Qualifications

• Bachelor's degree or equivalent work experience.
• Fluency in Spanish and English.
• 5+ years in a customer-facing role with 3+ years with enterprise customers.
• Strong project management skills with a system for tracking multiple requests, issues and strategic plans.
• Experience tracking product adoption and customer engagement via data-analysis tools.

Responsibilities

• Manage relationships with Axon's large customers to build long-term partnerships.
• Collaborate with cross-functional teams to inform product roadmaps.
• Drive adoption and value realization within customer environments.
• Coordinate with Sales, Professional Services, Support, and the customer.
• Lead onboarding and expectation management to define success criteria.
• Identify risks and escalate as needed.
• Prepare for renewals and identify upsell opportunities.
• Conduct regular training webinars and customer calls.

Skills

Spanish/English bilingual

Customer-facing experience

Enterprise-level management

Project management

Data-analysis tools

Communication skills

Education

Bachelor's degree or equivalent work experience

Tools

CRM tools

Job description

Axon seeks a Senior Customer Success Manager to partner with large enterprise customers, understand workflows, and guide success across deployments. You’ll collaborate with Sales, PS, and Support to align on goals, drive adoption, and deliver measurable ROI.

Your role includes onboarding, risk management, renewal preparation, and ongoing value realization across customer environments, with 25-35% travel and a remote work setup. Fluency in Spanish and English is essential.