Strategic Enterprise TAM - East

Hightouch; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Hightouch is seeking a Technical Account Manager to serve as the strategic technical partner for our Enterprise customers. You will own the technical perspective for each account, shaping their CDP and martech strategy, the whitespace map, and the consumption story to drive renewals and expansions.

In this role, you will uncover customer use cases, guide them to elegant solutions, and help steer the evolution of the Hightouch platform while ensuring value realization across all products.

Qualifications

• 5–10 years in a client-facing or technology-focused role combining business and technical skills.
• Experience managing and executing technical projects with a customer-first attitude.
• Strong empathy and ability to understand customer use cases and translate them into solutions.

Responsibilities

• Retain and expand the largest Enterprise customers.
• Collaborate with Sales to drive adoption within large organizations.
• Provide proactive technical guidance across all products.
• Assist with technical escalations with cross-functional teams.
• Surface use cases and feedback to Engineering to improve the platform.

Skills

Client-facing experience

Technical acumen

Empathy

Job description

Hightouch is seeking a Technical Account Manager to serve as the strategic technical partner for our Enterprise customers. You will own the technical perspective for each account, shaping their CDP and martech strategy, the whitespace map, and the consumption story to drive renewals and expansions.

In this role, you will uncover customer use cases, guide them to elegant solutions, and help steer the evolution of the Hightouch platform while ensuring value realization across all products.