Senior Enterprise Solutions Engineer: AI & UCaaS

Zoom; Charleston (WV); Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a Senior Solutions Engineer to lead enterprise pre-sales across the full UCaaS stack, including meetings, phone, contact center, rooms, and AI-powered solutions.

The role requires 5+ years of enterprise solutions engineering experience, strong API, networking, and cloud infrastructure knowledge, and the ability to drive discovery, design, and POCs for complex accounts. Hybrid/remote work opportunities are available.

Qualifications

• 5+ years in solutions engineering for enterprise accounts.
• Broad UCaaS knowledge across Meetings, Phone, Contact Center, and AI solutions.
• Ability to drive technical discovery, design, and POCs.

Responsibilities

• Partner with Strategic Accounts AE to drive technical sales engagements across the full Zoom platform.
• Lead technical discovery, solution design, demos, and POCs for complex enterprise challenges.
• Serve as the primary technical advocate, translating customer requirements into product recommendations.
• Articulate Zoom's architectural advantages and AI use cases to technical and executive stakeholders.
• Gather market intelligence and competitive insights to refine sales strategies.
• Collaborate with AEs, product managers, and specialists to manage RFPs/RFQs and remove blockers.

Skills

Solutions engineering

UCaaS expertise

Enterprise pre-sales

API integrations

Networking protocols

Cloud infrastructure

AWS

Azure

GCP

Tools

AWS

Azure

GCP

Job description

Zoom is seeking a Senior Solutions Engineer to lead enterprise pre-sales across the full UCaaS stack, including meetings, phone, contact center, rooms, and AI-powered solutions.

The role requires 5+ years of enterprise solutions engineering experience, strong API, networking, and cloud infrastructure knowledge, and the ability to drive discovery, design, and POCs for complex accounts. Hybrid/remote work opportunities are available.