Senior Enterprise Solutions Consultant, AIOps & Digital Ops

PagerDuty; Phoenix (AZ); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Job summary

PagerDuty is seeking a Principal Solutions Consultant to join a customer-focused team. You will be the technical face of PagerDuty across the US, partnering with CTOs, CIOs, and VPs of Engineering to redefine how enterprises manage digital operations, resilience, and automation.

You will evangelize the PagerDuty Operations Cloud, mentor our technical sales teams, and act as a trusted advisor on AIOps, SRE maturity, and cloud migration.

Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys.
• Deep domain expertise in at least three: Incident Management, SRE, AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.

Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping operationalize PagerDuty Operations Cloud in their organizations.
• Represent PagerDuty as a thought leader at industry events and through content, white-papers, and local media.
• Partner with Global Product and Engineering leadership to ensure US market requirements are reflected in the long-term roadmap.
• Provide architectural oversight and executive presence for complex enterprise opportunities across the US.
• Foster a local DevOps and SRE community, sharing best practices on operational excellence and AI ethics in operations.
• Stay ahead of market shifts and technical trends to capitalize on opportunities for PagerDuty.

Skills

C-level influence

Public speaking

Sales enablement

AIOps

SRE

Cloud native

ITSM/ITIL

Job description

PagerDuty is seeking a Principal Solutions Consultant to join a customer-focused team. You will be the technical face of PagerDuty across the US, partnering with CTOs, CIOs, and VPs of Engineering to redefine how enterprises manage digital operations, resilience, and automation.

You will evangelize the PagerDuty Operations Cloud, mentor our technical sales teams, and act as a trusted advisor on AIOps, SRE maturity, and cloud migration.