Enterprise AI & SRE Solutions Architect

Pager; San Francisco (CA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays

Wellness days

Parental leave

Volunteer time off

Mental wellness programs

Job summary

PagerDuty is seeking a Principal Solutions Consultant to join our customer-focused team in the US. You will be the technical face across the US region, bridging customer needs with PagerDuty's platform and roadmap.

You will evangelize the PagerDuty Operations Cloud, mentor sales engineers, and advise C-suite on AIOps, SRE maturity, and digital transformation, while traveling as needed across the US.

Qualifications

• 15+ years in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys.
• Deep domain expertise in at least three of the following: Incident Management, SRE, AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.

Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership to ensure the US market requirements are represented in the long-term roadmap.
• Provide architectural oversight and executive presence for our most complex enterprise opportunities across the US.
• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and AI ethics in operations.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends PagerDuty can capitalize on.

Skills

Executive engagement

Public speaking

Written communication

Technical leadership

US travel

Job description

PagerDuty is seeking a Principal Solutions Consultant to join our customer-focused team in the US. You will be the technical face across the US region, bridging customer needs with PagerDuty's platform and roadmap.

You will evangelize the PagerDuty Operations Cloud, mentor sales engineers, and advise C-suite on AIOps, SRE maturity, and digital transformation, while traveling as needed across the US.