Principal Solutions Consultant

PagerDuty; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

PagerDuty is seeking a Principal Solutions Consultant to join our customer-focused team for the US region. You will be the technical face across sales, product, and engineering, guiding CTOs, CIOs, and VPs of Engineering through digital transformations with PagerDuty Operations Cloud.

You will evangelize our platform, mentor technical sales teams, and advise executives on AI operations maturity and cloud migration strategies.»

Qualifications

• 15+ years of technical leadership, solutions architecture, or product management in SaaS/DevOps/Cloud.
• Proven ability to engage with and influence C-level executives at Fortune 500 or global enterprises.
• Experience supporting and influencing sales cycles with a solid grasp of buyer journeys.

Responsibilities

• Advise CTOS/CIOs on digital transformations and operationalizing PagerDuty.
• Represent PagerDuty as a thought leader at industry events and in content.
• Partner with Global Product and Engineering to align US roadmap with market needs.
• Provide architectural oversight for complex, high-stakes enterprise opportunities.
• Foster a local DevOps/SRE community and share AI in operations best practices.
• Monitor competition and identify market shifts PagerDuty can capitalize on.

Skills

C-level engagement

Solutions architecture

Enterprise SaaS

DevOps familiarity

Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking a Principal Solutions Consultant to join our talented, customer-focused team! You will be a key strategic leader and the "technical face" of PagerDuty across the US region. This is a high-impact role that sits at the intersection of Sales, Product, and Engineering. You won't just be selling a platform; you will be partnering with CTOs, CIOs, and VPs of Engineering at the US's most influential enterprises to redefine how they manage digital operations, resilience, and automation.

You will act as a bridge between our customers’ long-term strategic needs and PagerDuty’s product roadmap. You will spend your time evangelizing the PagerDuty Operations Cloud, mentoring our high-performing technical sales teams, and acting as a trusted advisor to the C-suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.

Key Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.

• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.

• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.

• Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.

• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.

• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.

Who You Are

• You have a deep-seated passion for the future of digital operations. You can articulate not just where the industry is today, but where it will be in 3-5 years.

• You are equally comfortable white-boarding a complex micro services architecture with a Lead Architect as you are presenting a business value case to a Board of Directors.

• You have a strong technical foundation. You understand the "pains" of the modern developer because you've lived them.

• You don't just want to close deals; you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission-critical partner.

Minimum Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.

• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.

• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys