Senior Enterprise SaaS Account Manager: Growth & Retention

Inriver; Minneota (MN); In loco; USD 140.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Travel opportunities

Descrizione del lavoro

Inriver helps brands deliver better product experiences with a SaaS-based PIM/MDM solution. We are seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers.

You will build trusted advisory relationships, coordinate with cross-functional teams, and lead renewal negotiations, with travel up to 25%. You will leverage strategic account planning, CRM tools, and deep product knowledge to ensure customer success and long-term value from Inriver’s

Competenze

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Mansioni

• Develop a trusted advisory relationship with customer stakeholders and partners.
• Serve as point of contact for all customer matters and coordinate with cross-functional teams.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying long-term and short-term opportunities.
• Work with Customer Success to maximize value from Inriver’s solutions.
• Provide updates on inriver capabilities and align to use cases.
• Prepare proposals and presentations, lead negotiations, and overcome objections.
• Use account planning to forecast and set goals.

Conoscenze

Enterprise account management

Strategic account planning

CRM experience

SaaS industry knowledge

Business English

Formazione

University / College or equivalent degree

Strumenti

CRM software

Descrizione del lavoro

Inriver helps brands deliver better product experiences with a SaaS-based PIM/MDM solution. We are seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers.

You will build trusted advisory relationships, coordinate with cross-functional teams, and lead renewal negotiations, with travel up to 25%. You will leverage strategic account planning, CRM tools, and deep product knowledge to ensure customer success and long-term value from Inriver’s