Senior Enterprise Account Manager — SaaS Growth & Retention

Inriver; North Carolina; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401K, STD & LTD

Job summary

Inriver is seeking a Senior Account Manager for the United States to drive retention and growth of a portfolio of customers. You will build and maintain relationships to ensure continued business and satisfaction, with up to 25% travel to meetings, events, and team gatherings.

You will lead advisory guidance, coordinate with cross-functional teams, and work to grow ARR while identifying opportunities. A strategic, data-driven approach is essential.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as the point of contact for all matters and coordinate with cross-functional teams to ensure success.
• Grow the committed ARR from the existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with the Customer Success team to maximize value from Inriver’s solutions.
• Provide updates on capabilities and align with current and potential use cases.
• Prepare proposals, lead negotiations, and coordinate complex decision processes.

Skills

Enterprise account management

Strategic account planning

Business English

Communication skills

Presentation skills

Education

University/College degree or equivalent

Tools

CRM software (Salesforce)

Job description

Inriver is seeking a Senior Account Manager for the United States to drive retention and growth of a portfolio of customers. You will build and maintain relationships to ensure continued business and satisfaction, with up to 25% travel to meetings, events, and team gatherings.

You will lead advisory guidance, coordinate with cross-functional teams, and work to grow ARR while identifying opportunities. A strategic, data-driven approach is essential.