Senior Enterprise Account Manager — SaaS Growth & Retention

Inriver; Alton (IL); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

STD/LTD

Job summary

Inriver is seeking a Senior Account Manager in the United States to retain and grow a portfolio of customers while achieving ARR growth and high customer satisfaction. The role involves travel up to 25% to support meetings, onsite engagements, and events.

You will work with cross-functional teams, craft proposals, and manage complex decision processes to position Inriver for long-term success.

Qualifications

• 5-10 years in enterprise account management or SaaS business development.
• Experience with strategic account planning techniques.
• Familiarity with PIM, DAM, MDM or broader eCommerce solutions.
• Experience using a CRM to support account planning.
• Business English is required.
• University/College degree required.

Responsibilities

• Develop trusted advisory relationships with customer stakeholders at tactical and strategic level.
• Serve as main point of contact for customers and coordinate cross-functional teams.
• Grow committed ARR from the existing customer base.
• Retain existing business while identifying long-term and short-term opportunities.
• Collaborate with the Customer Success team to maximize value from Inriver solutions.
• Provide updates on Inriver capabilities and align with current and potential use cases.
• Prepare proposals and presentations, lead negotiations, navigate complex decisions.
• Use account planning to forecast and set goals.

Skills

Enterprise account management

SaaS experience

Strategic account planning

PIM/DAM/MDM familiarity

CRM utilization

Business English

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Inriver is seeking a Senior Account Manager in the United States to retain and grow a portfolio of customers while achieving ARR growth and high customer satisfaction. The role involves travel up to 25% to support meetings, onsite engagements, and events.

You will work with cross-functional teams, craft proposals, and manage complex decision processes to position Inriver for long-term success.