Senior Enterprise Account Manager - SaaS Growth & Retention

Inriver; Atlanta (GA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

STD and LTD

Job summary

Inriver is seeking a Senior Account Manager to drive retention and growth across a portfolio of customers in the United States. You will build trusted advisory relationships, coordinate with cross‑functional teams, and expand ARR while ensuring customer satisfaction.

You will travel up to 25% for customer meetings, onsite engagements, and industry events. The ideal candidate has 5–10 years in enterprise SaaS account management with strong strategic planning experience and English proficiency.

Qualifications

• 5–10 years of enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop trusted advisory relationships with customer stakeholders and partners at tactical and strategic levels.
• Serve as the point of contact for all customer matters and coordinate with cross‑functional teams for success.
• Grow the committed ARR from the existing customer base.
• Retain existing business while identifying and qualifying long‑ and short‑term opportunities.
• Collaborate with Customer Success to maximize value of Inriver solutions.
• Provide updates on Inriver capabilities and align to use cases.
• Prepare proposals and presentations, lead negotiations, and manage complex decisions.
• Use account planning to forecast and set goals.

Skills

Enterprise account management

Strategic account planning

CRM usage

Business English

Education

University degree

Tools

CRM software

Job description

Inriver is seeking a Senior Account Manager to drive retention and growth across a portfolio of customers in the United States. You will build trusted advisory relationships, coordinate with cross‑functional teams, and expand ARR while ensuring customer satisfaction.

You will travel up to 25% for customer meetings, onsite engagements, and industry events. The ideal candidate has 5–10 years in enterprise SaaS account management with strong strategic planning experience and English proficiency.