Senior Enterprise Account Manager — SaaS Growth & Retention

Inriver; Florida; In loco; USD 140.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401K plan

STD/LTD

Descrizione del lavoro

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers. The role requires up to 25% travel to support meetings, onsite engagements, and events, with a focus on expanding business and delivering value.

You will develop trusted advisor relationships, coordinate with cross‑functional teams, and drive ARR growth while ensuring customer satisfaction and renewal.

Competenze

• 5-10 years of enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Mansioni

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for all matters specific to your customers and coordinate with cross-functional teams to ensure success.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying and qualifying long-term and short-term opportunities.
• Collaborate with the Customer Success team to maximize customer value from Inriver’s solutions.
• Provide updates on Inriver capabilities and align to current and potential use cases.
• Prepare proposals and presentations, lead negotiations, and coordinate complex decision-making processes.
• Use account planning skills to position Inriver for success and enable forecasting and goal setting.

Conoscenze

Account management

Strategic planning

CRM usage

Business English

Communication

Formazione

University degree

Strumenti

CRM software

Descrizione del lavoro

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers. The role requires up to 25% travel to support meetings, onsite engagements, and events, with a focus on expanding business and delivering value.

You will develop trusted advisor relationships, coordinate with cross‑functional teams, and drive ARR growth while ensuring customer satisfaction and renewal.