Senior Enterprise SaaS Account Leader – Growth & Retention

Inriver; South Carolina; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

401K

STD & LTD

Job summary

Inriver, a leading SaaS provider of product information management, is seeking a Senior Account Manager in the United States. You will own retention and growth across a portfolio, building trusted advisory relationships and coordinating cross-functional teams to maximize value for customers.

Travel up to 25% will be required, with a focus on expanding ARR and ensuring customer success. Strong strategic planning and CRM skills are essential to drive renewals and new business opportunities.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader ecommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders at tactical and strategic level.
• Serve as the point of contact for all matters related to customers and coordinate with cross-functional teams.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to ensure customers maximize value of Inriver solutions.
• Provide updates on Inriver capabilities and align to use cases.
• Prepare proposals and presentations, leads negotiations, and coordinate complex decisions.
• Use account planning to forecast and set goals.

Skills

Enterprise account management

Strategic account planning

PIM/DAM/MDM

CRM usage

Business English

Education

Bachelor's degree

Tools

CRM software

Job description

Inriver, a leading SaaS provider of product information management, is seeking a Senior Account Manager in the United States. You will own retention and growth across a portfolio, building trusted advisory relationships and coordinating cross-functional teams to maximize value for customers.

Travel up to 25% will be required, with a focus on expanding ARR and ensuring customer success. Strong strategic planning and CRM skills are essential to drive renewals and new business opportunities.