Senior Enterprise Account Manager - SaaS Growth & Retention

Inriver

Chicago (IL)

On-site

USD 140,000 - 160,000

Full time

8 days ago

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Benefits offered by this job

Medical

Dental

Vision

401K

STD

LTD

Job summary

Inriver is seeking a Senior Account Manager for our US team to drive retention and growth across a portfolio of customers. This role involves building trusted advisory relationships, coordinating with cross-functional teams, and expanding existing business while maintaining high customer satisfaction.

You’ll regularly collaborate with the Customer Success team to ensure customers extract maximum value from Inriver’s PIM solutions.

Qualifications

5–10 years in enterprise account management or business development in a SaaS company.
Experience with strategic account planning techniques.
Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
Experience using a CRM to support account planning.
Business English is a requirement.
University / College degree required.

Responsibilities

Develop trusted advisory relationships with customer stakeholders and partners.
Serve as the main point of contact for customers and coordinate with cross-functional teams.
Grow committed ARR from existing customer base.
Retain existing business while identifying long- and short-term opportunities.
Collaborate with Customer Success to maximize customer value of Inriver solutions.
Provide updates on capabilities and align with current use cases.
Prepare proposals and presentations; lead negotiations and complex decision-making.
Use account planning to forecast and set goals.