Senior Enterprise Account Manager | SaaS Growth & Retention

Inriver; Massachusetts; In loco; USD 140.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401K

STD/LTD

Descrizione del lavoro

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth across a portfolio of customers. You will build trusted advisory relationships, coordinate with cross-functional teams, and expand ARR while ensuring customer satisfaction.

This role requires up to 25% travel, a background in enterprise SaaS account management, experience with strategic account planning and CRM, and a university degree with strong business English.

Competenze

• 5–10 years in enterprise account management or SaaS.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce solutions.
• Experience using a CRM to support account planning.
• Business English is required.
• University/College degree required.

Mansioni

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for all customer matters and coordinate with cross-functional teams to ensure success.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value from Inriver’s solutions.
• Provide updates on Inriver capabilities and align with current and potential use cases.
• Prepare proposals and presentations, lead negotiations, and manage complex decision-making to overcome objections.
• Use account planning to position Inriver for success and enable accurate forecasting and goal setting.

Conoscenze

Enterprise account management

SaaS

Strategic account planning

PIM/DAM/MDM knowledge

CRM usage

Business English

Formazione

University degree or equivalent

Strumenti

CRM software

Descrizione del lavoro

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth across a portfolio of customers. You will build trusted advisory relationships, coordinate with cross-functional teams, and expand ARR while ensuring customer satisfaction.

This role requires up to 25% travel, a background in enterprise SaaS account management, experience with strategic account planning and CRM, and a university degree with strong business English.