Senior Enterprise Resilience Engineer — AI/Automation Aware

Salesforce; Indianapolis (IN); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a Senior Technical Resilience professional to advance resilience practices across a global technology estate. The role focuses on DR testing, observability, safe change, and availability management, with emphasis on leveraging generative AI and LLMs to improve engineering and operations workflows.

You will report to senior stakeholders and drive governance through Enterprise Resilience Board activities, ensuring audit-ready posture and cross-functional collaboration with

Qualifications

• Hands-on experience with technical resilience across complex, multi-domain tech estates.
• Experience applying generative AI, LLMs, or automation to optimize workflows.
• Ability to translate technical findings into executive-ready reports.
• Certified Business Continuity Professional (CBCP), CBCI, or similar certification.

Responsibilities

• Serve as the internal driver of the Technical Resilience Group (TRG) operating cadence, translating governance recommendations into repeatable, auditable processes reported to the Enterprise Resilience Board (ERB).
• Partner with Digital Enterprise Technology, Technology & Product Engineering, Information Security, and other stakeholder domain leads to establish consistent RTO/RPO definitions, reporting standards, and issue resolution workflows across domains.
• Drive prioritized, risk-based exercising practices to reduce resilience risk and improve technical and operational resilience.
• Operationalize automated feedback and AAR pipelines, using LLM-assisted parsing tools to translate post-exercise findings into measurable improvements.
• Lead external benchmarking of Salesforce's resilience posture against SOC 2, DORA, and peer standards to remain audit-ready.

Job description

Salesforce is seeking a Senior Technical Resilience professional to advance resilience practices across a global technology estate. The role focuses on DR testing, observability, safe change, and availability management, with emphasis on leveraging generative AI and LLMs to improve engineering and operations workflows.

You will report to senior stakeholders and drive governance through Enterprise Resilience Board activities, ensuring audit-ready posture and cross-functional collaboration with