Senior Enterprise IoT Implementation Lead

Samsara Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Samsara Inc. is seeking a Strategic Customer Success professional to guide Enterprise customers in deploying and adopting IoT solutions across fleets and industrial assets.

You will own the customer relationship from onboarding through renewal, spanning onboarding, adoption, advocacy, and renewal. Working on the Implementation team, you will collaborate with Sales, Support, Sales Engineering and Product to ensure successful deployments.

Qualifications

• Exceptional customer-facing communication skills.
• Ability to quickly understand a customer's business and explain technology to executives and day-to-day users.
• Experience working cross-functionally with Sales, Support, Sales Engineering and Product.

Responsibilities

• Be on the front-lines and ensure our customers increase safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions and demonstrate Samsara's technology to executives and day-to-day users.
• Collaborate across Sales, Support, Sales Engineering and Product to align on customer success initiatives.

Job description

Samsara Inc. is seeking a Strategic Customer Success professional to guide Enterprise customers in deploying and adopting IoT solutions across fleets and industrial assets.

You will own the customer relationship from onboarding through renewal, spanning onboarding, adoption, advocacy, and renewal. Working on the Implementation team, you will collaborate with Sales, Support, Sales Engineering and Product to ensure successful deployments.