Enterprise IoT Implementation Lead (Remote)

Samsara; Chicago (IL); Remote; USD 89,000 - 135,000; Full time

Job summary

Samsara’s Enterprise Customer Success team guides our largest customers through onboarding, adoption, advocacy, and renewal. In this Implementation role, you’ll deploy our IoT solutions for fleets and industrial assets, own the customer relationship, and ensure successful deployments across industries such as trucking, utilities, and transportation.

You’ll work cross-functionally with Sales, Support, Sales Engineering, and Product, communicating clearly with executives and daily users while

Qualifications

• 4+ years in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence.

Responsibilities

• Be on the front lines and ensure our customers increase safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users.
• Collaborate with Sales, Support, Sales Engineering, and Product across a fast-growing organization.

Skills

Customer Success

Account Management

Strategic Consulting

Project Management

Executive Communication

Education

Bachelor's degree

Job description

Samsara’s Enterprise Customer Success team guides our largest customers through onboarding, adoption, advocacy, and renewal. In this Implementation role, you’ll deploy our IoT solutions for fleets and industrial assets, own the customer relationship, and ensure successful deployments across industries such as trucking, utilities, and transportation.

You’ll work cross-functionally with Sales, Support, Sales Engineering, and Product, communicating clearly with executives and daily users while