Senior Enterprise Intranet UX & Content Lead

T-Mobile US Inc.; Overland Park (KS); On-site; USD 58,000 - 105,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr. Specialist, Digital Experience to operate and optimize enterprise communications and knowledge intranet platforms. You will drive content strategy, governance, and user experience improvements across platforms, collaborating with cross-functional teams and external partners.

Responsibilities include conducting user research, defining requirements, and overseeing backlogs with IT to ensure on-time, on-budget deliveries. Travel up to 10% is required.

Qualifications

• 2+ years of digital product management experience.
• 2+ years in Marketing/Communications/Public Relations in a large org.
• Strong writing/editing website content strategy and permissions.
• Up to 10% travel to collect feedback and support launches.
• Exceptional technical writing and presentation skills.
• Strong understanding of digital space, accessibility and web tech (HTML/CSS/JSON).
• Able to leverage analytics tools to derive insights for content/design improvements.
• Organizational skills with proactive problem solving and testing.

Responsibilities

• Conduct user research and usability studies; collaborate with designers and developers.
• Participate in market research and validation for opportunities.
• Write requirements, user stories, and design solutions with stakeholders.
• Manage roadmap/backlog with IT for timely, budget-compliant deliveries.
• Identify capabilities needs and risks with stakeholders; propose solutions.
• Monitor performance for continuous improvement.
• Execute operational tasks to ensure platforms function for authors and users.

Skills

Digital product management

Content strategy

Technical writing

Cross-functional collaboration

Analytical skills

UX/UI concepts

Accessibility, CSS, HTML, JSON

Data analysis

Education

Bachelor's degree or higher

Tools

HTML

CSS

JSON

SQL

Job description

T-Mobile USA, Inc. is seeking a Sr. Specialist, Digital Experience to operate and optimize enterprise communications and knowledge intranet platforms. You will drive content strategy, governance, and user experience improvements across platforms, collaborating with cross-functional teams and external partners.

Responsibilities include conducting user research, defining requirements, and overseeing backlogs with IT to ensure on-time, on-budget deliveries. Travel up to 10% is required.