Sr Specialist, Digital Experience

T-Mobile US Inc.; Bellevue (WA); On-site; USD 58,000 - 105,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Annual incentive opportunity

Job summary

T-Mobile USA is seeking a Sr. Specialist, Digital Experience to lead and optimize enterprise communications and knowledge intranet platforms. The role focuses on audience needs, improving product effectiveness through continuous improvement, governance, and user engagement.

Responsibilities include user research, requirements development, and collaboration with IT and stakeholders to ensure timely, on-budget delivery. Strong writing, analytics, and web tech skills are essential.

Qualifications

• 2+ years in digital product management or similar roles developing experiences and content strategies.
• 2+ years in Marketing/Communications/PR in a large org or agency.
• Strong writing/editing for website content strategy and accessibility.
• Experience with web technologies: HTML, CSS, JSON.

Responsibilities

• Conduct user research and usability studies with designers and business teams.
• Analyze opportunities for new or existing capabilities through market research and validation.
• Write requirements, user stories, and acceptance testing with stakeholders.
• Manage roadmaps and backlogs with IT to deliver on time and budget.
• Collaborate with cross-functional stakeholders to identify capabilities and risks.
• Monitor performance and drive continual improvements for platforms.

Skills

Digital product management

Content strategy

UX/UI concepts

Stakeholder collaboration

Technical writing

Analytics

HTML/CSS basics

Cross-functional teamwork

Education

Bachelor's degree or higher

Tools

AEM

Drupal

SQL

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Sr. Specialist, Digital Experience is responsible for operating and optimizing Enterprise communications and knowledge intranet platforms for access, authoring, experience, and usability. They are responsible for understanding the needs of their audiences, then using continual improvement processes to improve product effectiveness to maximize satisfaction and utilization. This role owns specific programs or processes that support larger organizational/enterprise goals, including but not limited to business requirements development, content management, feedback collection and analysis, governance, site adoption, user engagement, and UX/UI concepts and evaluation. This role collaborates with cross-functional partners and third-party resources to ensure that content, systems, and tools are effective and meet audience expectations. Consults on large, complex projects spanning content initiatives, technical integrations, site performance analysis, user experience, and team workflows & processes.

Responsibilities :

• Conduct user research and usability studies, collaborates with designers, developers, and business teams throughout the process.
• Participates in analysis, market research, and validation to identify opportunities for new or existing capabilities and features.
• Partners with business owners, scrum teams, and cross-functional stakeholders to scope, write requirements, solution design, develop user stories, feature development and user acceptance testing.
• Partner with IT to manage roadmap and backlog ensuring that technology deliveries capabilities on time, at budget, to specification.
• Partner with a broad group of stakeholders to identify key capabilities needed as well as potential issues or risks and their solutions.
• Monitor and evaluate performance to foster continuous iteration for improvement.
• Execute operational tasks to ensure platforms function effectively for authors, employees, and support groups.

Qualifications:

• 2+ years of experience in digital product management or similar roles developing and executing experiences and content strategy plans in an agency or corporate environment.
• 2+ years working in a fast paced, high-volume Marketing, Communications, and/or Public Relations function for a large corporation or agency; strong cross functional partnership experience.
• Must be skilled at writing/editing website, web content strategy, permissions, personalization, accessibility, and other core needs of a web-based experience.
• Up to 10% travel required to collect feedback from stakeholders in the field and/ or support project launches.
• Exceptional technical writing, executive presentation skills, and business acumen.
• A strong understanding of the digital space with current standards and ability to quickly adapt to new standards for Accessibility, CSS, HTML, JSON, and other necessary web technologies and languages to deliver results.
• Able to leverage analytics tools to synthesize insights from large datasets to make informed website content and design improvements.
• Demonstrated strong organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate test, launch, or response plans.
• Comfortable multi-tasking and able to deliver results under pressure and tight deadlines.
• Excellent problem solving and analytical skills.

Desired :

• Bachelor's degree or higher in related fields or equivalent experience.
• Experience in developing and leading communications strategy for dynamic organizations that have experienced significant change (eg change in response to market conditions, competition, etc).
• Proficient in authoring and publishing content using HTML or standard content management systems (AEM, Drupal, etc).
• Experience working with backend systems using SQL and other DB query tools.

At least 18 years of age

Legally authorized to work in the United States

Travel :

Travel Required (Yes/No): Yes

DOT Regulated :

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity:

$63,690 - $114,950

National Base Pay Range: $57,900 - $104,500

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various fac