Digital Experience Lead: Intranet & UX Strategy

T-Mobile US Inc.; Factoria (WA); On-site; USD 58,000 - 105,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Bonuses

Job summary

T-Mobile USA, Inc. is seeking a Sr. Specialist, Digital Experience to optimize Enterprise communications and intranet platforms for access, authoring, and UX.

You will translate audience needs into requirements, govern content initiatives, and partner with cross-functional teams to meet business goals. Responsibilities include conducting usability studies, user research, and validating features. You will write requirements, manage roadmaps with IT, and drive adoption while focusing on measurable

Qualifications

• Experience with digital product management and content strategy.
• Strong writing/editing for web content, permissions, personalization, accessibility.
• Experience collaborating with designers, developers, and business teams.
• Willingness to travel up to 10% to gather stakeholder feedback.

Responsibilities

• Conduct user research and usability studies with cross-functional teams.
• Participate in market research and validation for opportunities.
• Collaborate with stakeholders to write requirements, design solutions, and develop user stories.
• Coordinate with IT to manage roadmap and backlog, ensuring timely delivery.
• Identify capabilities needed and potential risks with stakeholders and plan mitigations.
• Monitor performance and iterate for improvements.
• Execute operational tasks to keep platforms functioning for authors and users.

Skills

User research

Usability testing

Cross-functional collaboration

Analytics tools

HTML/CSS/JSON

Technical writing

Content strategy

Accessibility

Editing web content

Education

Bachelor's degree or higher

Tools

AEM

Drupal

SQL

Job description

T-Mobile USA, Inc. is seeking a Sr. Specialist, Digital Experience to optimize Enterprise communications and intranet platforms for access, authoring, and UX.

You will translate audience needs into requirements, govern content initiatives, and partner with cross-functional teams to meet business goals. Responsibilities include conducting usability studies, user research, and validating features. You will write requirements, manage roadmaps with IT, and drive adoption while focusing on measurable