Digital Experience Lead: Intranet & UX Strategy

T-Mobile US Inc.; Frisco (TX); On-site; USD 58,000 - 105,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) program

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Senior Specialist, Digital Experience to own and optimize enterprise intranet platforms for access, authoring, experience, and usability.

You will translate audience needs into improved product effectiveness, governance, and user engagement across content initiatives and technical integrations. Collaborate with cross-functional teams to scope requirements, develop user stories, and ensure on-time, on-budget delivery.

Qualifications

• 2+ years in digital product management or similar roles developing and executing experiences and content strategy plans.
• 2+ years in fast-paced Marketing/Communications/Public Relations in a large org; strong cross-functional partnership.
• Writing/editing website content, content strategy, permissions, personalization, accessibility.
• Up to 10% travel to collect feedback and support launches.
• Exceptional technical writing, executive presentation skills, and business acumen.
• Understanding of digital space with accessibility, CSS, HTML, JSON and related web technologies.

Responsibilities

• Conduct user research and usability studies in collaboration with designers, developers, and business teams.
• Participate in market research and validation to uncover opportunities for new or enhanced capabilities.
• Write requirements, solution design, user stories, and acceptance criteria with stakeholders.
• Partner with IT to manage roadmap and backlog to ensure timely, budget-aligned deliveries.
• Identify key capabilities and potential risks with stakeholders and provide solutions.
• Monitor and evaluate performance to drive continuous iteration and improvement.
• Execute operational tasks ensuring platforms function effectively for authors, employees, and support groups.

Skills

Digital product management

Cross-functional partnership

Web content strategy

Technical writing

Presentation skills

HTML/CSS/JSON

Analytics

Analytical thinking

Education

Bachelor's degree or higher

Tools

AEM

Drupal

SQL

Job description

T-Mobile USA, Inc. is seeking a Senior Specialist, Digital Experience to own and optimize enterprise intranet platforms for access, authoring, experience, and usability.

You will translate audience needs into improved product effectiveness, governance, and user engagement across content initiatives and technical integrations. Collaborate with cross-functional teams to scope requirements, develop user stories, and ensure on-time, on-budget delivery.