Senior Digital Experience Lead — Intranet & UX Strategy

T-Mobile US Inc.; Bellevue (WA); On-site; USD 64,000 - 115,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is seeking a Sr. Specialist, Digital Experience to operate and optimize enterprise communications and knowledge intranet platforms.

The role focuses on audience needs, content governance, user research, and continual improvement of UX/UI and performance. The position requires strong writing/editing for web content, collaboration with cross-functional teams, and ability to deliver impactful results while traveling up to 10%.

Qualifications

• 2+ years of experience in digital product management or similar roles developing and executing experiences and content strategy plans in an agency or corporate environment.
• 2+ years working in a fast paced, high-volume Marketing, Communications, and/or Public Relations function for a large corporation or agency; strong cross functional partnership experience.
• Must be skilled at writing/editing website, web content strategy, permissions, personalization, accessibility, and other core needs of a web-based experience.
• Up to 10% travel required to collect feedback from stakeholders in the field and/ or support project launches.
• Exceptional technical writing, executive presentation skills, and business acumen.
• A strong understanding of the digital space with current standards and ability to quickly adapt to new standards for Accessibility, CSS, HTML, JSON, and other necessary web technologies and languages to deliver results.
• Able to leverage analytics tools to synthesize insights from large datasets to make informed website content and design improvements.
• Demonstrated strong organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate test, launch, or response plans.
• Comfortable multi-tasking and able to deliver results under pressure and tight deadlines.
• Excellent problem solving and analytical skills.

Responsibilities

• Conduct user research and usability studies, collaborates with designers, developers, and business teams throughout the process.
• Participates in analysis, market research, and validation to identify opportunities for new or existing capabilities and features.
• Partners with business owners, scrum teams, and cross-functional stakeholders to scope, write requirements, solution design, develop user stories, feature development and user acceptance testing.
• Partner with IT to manage roadmap and backlog ensuring that technology deliveries capabilities on time, at budget, to specification.
• Partner with a broad group of stakeholders to identify key capabilities needed as well as potential issues or risks and their solutions.
• Monitor and evaluate performance to foster continuous iteration for improvement.
• Execute operational tasks to ensure platforms function effectively for authors, employees, and support groups.

Skills

Digital product management

Content strategy

Cross-functional collaboration

UX/UI concepts

Technical writing

Analytics

Ability to work under pressure

Education

Bachelor’s degree or higher

Tools

HTML

CSS

JSON

SQL

AEM

Drupal

Job description

T-Mobile is seeking a Sr. Specialist, Digital Experience to operate and optimize enterprise communications and knowledge intranet platforms.

The role focuses on audience needs, content governance, user research, and continual improvement of UX/UI and performance. The position requires strong writing/editing for web content, collaboration with cross-functional teams, and ability to deliver impactful results while traveling up to 10%.