Digital Experience Lead: Intranet & UX Innovation

T-Mobile US Inc.; Factoria (WA); On-site; USD 58,000 - 105,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off and holidays

Parental and family leave

Tuition assistance

Transit programs

Job summary

T-Mobile US Inc. is seeking a Sr. Specialist, Digital Experience to operate and optimize Enterprise communications and knowledge intranet platforms for access, authoring, experience, and usability.

You will craft business requirements, manage content and UX/UI improvements, and partner with cross-functional teams to deliver impactful web experiences. 2+ years in digital product roles and strong writing/editing skills are required, with up to 10% travel.

Qualifications

• 2+ years in digital product management developing experiences and content strategy plans in an agency or corporate environment.
• 2+ years working in a fast paced marketing, communications, and/or public relations function for a large corporation or agency; strong cross functional partnership experience.
• Must be skilled at writing/editing website content strategy, permissions, personalization, accessibility, and other core needs of a web-based experience.
• Up to 10% travel required to collect feedback from stakeholders in the field and/or support project launches.
• Exceptional technical writing, executive presentation skills, and business acumen.
• A strong understanding of the digital space with current standards and ability to adapt to new standards for Accessibility, CSS, HTML, JSON and other web technologies.
• Able to leverage analytics tools to synthesize insights from large datasets to improve content and design.
• Demonstrated strong organizational skills with proactive action to develop and implement test/launch plans.
• Comfortable multi-tasking and able to deliver results under pressure and tight deadlines.
• Excellent problem solving and analytical skills.

Responsibilities

• Conduct user research and usability studies, collaborating with designers, developers, and business teams throughout the process.
• Participates in analysis, market research, and validation to identify opportunities for new or existing capabilities and features.
• Partners with business owners, scrum teams, and cross-functional stakeholders to scope, write requirements, solution design, develop user stories, feature development and user acceptance testing.
• Partner with IT to manage roadmap and backlog ensuring that technology deliveries meet time, budget, and specification.
• Identify key capabilities and risks with stakeholders and propose solutions.
• Monitor and evaluate performance to foster continuous iteration for improvement.
• Execute operational tasks to ensure platforms function effectively for authors, employees, and support groups.

Skills

Digital product management

Cross-functional collaboration

Technical writing

Content strategy

Web accessibility

SQL

HTML/CSS/JSON

Analytics tools

Executive presentation

Prioritization

Education

Bachelor’s degree or higher

Tools

AEM

Drupal

SQL

Job description

T-Mobile US Inc. is seeking a Sr. Specialist, Digital Experience to operate and optimize Enterprise communications and knowledge intranet platforms for access, authoring, experience, and usability.

You will craft business requirements, manage content and UX/UI improvements, and partner with cross-functional teams to deliver impactful web experiences. 2+ years in digital product roles and strong writing/editing skills are required, with up to 10% travel.