Senior Enterprise Implementation Lead — Remote

UpGuard; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Monthly Lifestyle subsidy

WFH set-up allowance

Learning & Development allowance

Annual leave + UpGuardian days

Parental Leave 18 weeks

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard is seeking a Day 1 foundational Professional Services hire to design repeatable deployment methodologies and SOPs, leading complex enterprise implementations. You will partner with leadership to write scalable playbooks and drive high-value outcomes for our global customers.

You will own deployments end-to-end, manage scope, and guide cross-functional teams across IT/SecOps, Sales, and Product to accelerate adoption and standardize delivery.

Qualifications

• Minimum 5+ years in a B2B SaaS implementation, solutions architecture, or professional services role.
• Experience consulting with large-scale organizations (5,000+ employees) required; GRC expertise is desirable.
• Ability to manage concurrent, complex deployments and collaborate with cross-functional teams.

Responsibilities

• Foundational Practice Building: design and document repeatable implementation methodologies, project plans, and SOPs.
• Enterprise Delivery & Scope Management: own deployments end-to-end. Manage client expectations, firmly prevent scope creep, and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success.
• Technical Integration & Platform Expertise: develop deep expertise in UpGuard's capabilities. Design and troubleshoot complex integrations leveraging REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO).
• Process Re-engineering & Translation: translate ambiguous client needs into actionable technical specifications. Redesign legacy vendor risk workflows to leverage UpGuard's automation and industry best practices.
• Stakeholder & Cross-Functional Leadership: build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS, Sales, and Product to feed field insights back into the roadmap.

Skills

SaaS implementations

Enterprise deployments

GRC

PS tools

Tools

Rocketlane

Certinia

Productive

REST APIs

Job description

UpGuard is seeking a Day 1 foundational Professional Services hire to design repeatable deployment methodologies and SOPs, leading complex enterprise implementations. You will partner with leadership to write scalable playbooks and drive high-value outcomes for our global customers.

You will own deployments end-to-end, manage scope, and guide cross-functional teams across IT/SecOps, Sales, and Product to accelerate adoption and standardize delivery.