Senior Enterprise Implementation Architect

UpGuard; St. Louis (MO); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Annual leave

Parental Leave (18 weeks)

WFH set-up allowance

Job summary

UpGuard is building a new Professional Services function and is hiring from Day 1 to establish foundational approaches. You will lead multi-enterprise deployments, write SOPs, and partner with leadership to scale the PS org globally.

You will work closely with Sales, Product, and Customer Success to translate client needs into repeatable delivery methods and robust technical specifications, driving adoption and standardization across teams.

Qualifications

• 5+ years in a B2B SaaS implementation, solutions architecture, or professional services role with a track record managing concurrent, complex deployments.
• Experience consulting with large-scale organizations (5,000+ employees) is required, and expertise in GRC is highly desirable.
• Experience with PSA tools (Rocketlane, Certinia, Productive etc)

Responsibilities

• Foundational Practice Building: Design and document repeatable implementation methodologies, project plans, and SOPs based on front-line experiences.
• Enterprise Delivery & Scope Management: Own complex deployments end-to-end and manage client expectations; lead UAT for a seamless transition to Customer Success.
• Technical Integration & Platform Expertise: Develop deep expertise in UpGuard's capabilities; design and troubleshoot complex integrations using REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO).
• Process Re-engineering & Translation: Translate ambiguous client needs into actionable technical specifications; redesign legacy vendor risk workflows leveraging UpGuard's automation and best practices.
• Stakeholder & Cross-Functional Leadership: Build trust with IT/SecOps and CISOs; connect PS, Sales, and Product to feed field insights into the roadmap.

Skills

Builder mindset

Calm under ambiguity

Consultative authority

Executive stakeholder management

Tools

Rocketlane

Certinia

Productive

Job description

UpGuard is building a new Professional Services function and is hiring from Day 1 to establish foundational approaches. You will lead multi-enterprise deployments, write SOPs, and partner with leadership to scale the PS org globally.

You will work closely with Sales, Product, and Customer Success to translate client needs into repeatable delivery methods and robust technical specifications, driving adoption and standardization across teams.