Senior Enterprise Implementation Consultant (Remote)

UpGuard

Chicago (IL)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Monthly lifestyle subsidy

WFH setup allowance

$1500 Learning & Development allowance

Annual leave + 2 UpGuardian leave days

18 weeks parental leave

Health Insurance

Job summary

UpGuard is hiring a Day 1 foundational Professional Services lead to design repeatable deployment methodologies and SOPs while directing complex enterprise deployments end-to-end. You will ensure scope control, lead UAT, and translate client needs into actionable technical specs.

You will build deep platform expertise, manage IT/SecOps stakeholders and align PS with Sales and Product to scale our services globally.

Qualifications

5+ years in a B2B SaaS implementation, solutions architecture, or professional services role that includes managing complex deployments.
Experience consulting with large-scale organizations (5,000+ employees) is required.
Expertise in GRC is highly desirable.

Responsibilities

Foundational Practice Building: Design and document repeatable implementation methodologies, project plans, and SOPs based on front-line experiences.
Enterprise Delivery & Scope Management: Own complex deployments end-to-end; manage client expectations and prevent scope creep; lead UAT for a smooth transition to Customer Success.
Technical Integration & Platform Expertise: Develop deep expertise in UpGuard's capabilities; design and troubleshoot integrations using REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO).
Process Re-Engineering & Translation: Translate ambiguous client needs into actionable specs; redesign workflows to leverage UpGuard's automation and best practices.
Stakeholder & Cross-Functional Leadership: Build trust with IT/SecOps and CISOs; connect PS, Sales and Product to feed field insights into the roadmap.