Senior Enterprise Implementation Lead, Public Safety - Remote

First Due; Oregon; Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Fully remote workplace

Technology stipend

Competitive benefits package

Job summary

First Due is seeking an Enterprise Implementation Manager to own end-to-end delivery of large, multi-module implementations for US fire and EMS agencies. You will coordinate a delivery team, manage the program plan, and ensure quality, schedule integrity, and scope control across an assigned portfolio.

The role requires senior-level coordination with executives, significant data migration work, and the use of AI tooling to reduce routine tasks while preserving judgment and domain expertise.

Qualifications

• Seven or more years of customer-facing implementation, professional services, or program management in a SaaS environment.
• Strong public safety industry knowledge, especially fire service and EMS operations.
• Ability to lead large multi-department stakeholder groups including executives.
• Formal project management discipline with baselined scheduling, risk tracking, and change control.
• Experience using AI tooling within a delivery workflow with validation needs.
• Experience translating agency requirements into software delivery scope.
• Excellent executive-level written and verbal communication; ability to relay unwelcome information professionally.
• Willingness to travel up to 25%.

Responsibilities

• Deliver end-to-end enterprise programs from sales transition through go-live and customer success.
• Build and maintain program plans with dependencies, risks, and exit criteria.
• Publish weekly status updates highlighting schedule health and action owners.
• Own change control and ensure scope and go-live expectations are met.
• Lead multi-department engagements with senior stakeholders and executives.
• Apply AI-assisted analysis to improve preparation, data migration, and risk synthesis.
• Draft and negotiate change orders in partnership with leadership and Sales.

Skills

Delivery leadership

Program management

Public safety knowledge

Executive communication

Stakeholder management

AI tooling use

Travel availability

Education

Bachelor's degree or equivalent professional experience

Tools

Rocketlane

Microsoft 365

Job description

First Due is seeking an Enterprise Implementation Manager to own end-to-end delivery of large, multi-module implementations for US fire and EMS agencies. You will coordinate a delivery team, manage the program plan, and ensure quality, schedule integrity, and scope control across an assigned portfolio.

The role requires senior-level coordination with executives, significant data migration work, and the use of AI tooling to reduce routine tasks while preserving judgment and domain expertise.