Implementation Manager, Core

Ladders; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote within US

Ownership of delivery

Diverse public safety portfolio

Process improvements

Cross-functional collaboration

Job summary

Ladders is seeking an Implementation Manager, Core to oversee a high-volume portfolio of customer implementations in a fast-paced SaaS environment. The role focuses on guiding projects from contract through go-live and handoff, with a strong emphasis on structure, coordination, and proactive communication.

The position is remote within the United States, offering a compensation starting at $100,000+ per year.

Qualifications

• 5+ years managing customer-facing SaaS implementations and multiple projects simultaneously.
• Experience with public safety agency stakeholders and multi-stakeholder deployments.
• Strong project plans, timelines, and scope management in matrix environments.
• Proven ability to drive outcomes without direct authority.

Responsibilities

• Own a portfolio of 40+ concurrent implementations from contract to go-live.
• Lead kickoff meetings and set clear expectations for agency needs.
• Maintain project docs for transparency in a PM platform.
• Conduct bi-weekly and monthly check-ins to resolve blockers.
• Tailor project plans to fit governance and budget cycles.
• Coordinate cross-functional teams to hit timelines.

Skills

Project management

Stakeholder management

Communication

Data analysis

Education

Master's degree

Tools

PM tools

Microsoft 365

Job description

For our client, we are seeking a Implementation Manager, Core to join the team of a leader in the Information Technology space.

This role will own a high-volume portfolio of customer implementation projects, guiding them from contract through go-live and handoff. The ideal candidate will bring structure, coordination, and proactive communication to complex, multi-stakeholder deployments in a fast-paced SaaS environment. You will partner with internal teams and public safety agency stakeholders to keep projects on track, remove blockers, and improve delivery processes.

Location: Remote

Compensation: $100,000+ annually

Responsibilities

• Own a portfolio of 40+ concurrent implementations from contract to go-live and handoff
• Maintain accurate project documentation in a project management platform for transparency and accountability
• Lead customer kickoffs, setting clear expectations and action items tailored to agency needs
• Conduct bi-weekly check-ins on new projects and monthly check-ins on upsells to identify and resolve blockers
• Customize project plans to fit agency operations, including governance and budget cycles
• Direct the work of cross-functional teams without direct authority, ensuring commitment to timelines
• Identify and communicate product and process gaps to leadership, proposing solutions for improvement

Qualifications

• 5+ years managing customer-facing SaaS implementations, or 3+ years with a master's degree, while handling multiple projects simultaneously
• Strong knowledge of public safety operations, including fire, EMS, and law enforcement
• Proven track record in managing project plans, timelines, and scope with multiple contributors
• Ability to drive outcomes through matrixed teams without direct authority
• Comfortable with data analysis, including integration and migration risk assessment
• Experience with project management tools and Microsoft 365 applications
• Excellent communication skills for concise reporting and stakeholder engagement

Benefits

• Remote work opportunity within the US
• Autonomous role with significant ownership of project delivery
• Engagement with a diverse portfolio of public safety implementations
• Opportunity to influence internal processes and improvements
• Collaboration with cross-functional teams in a dynamic environment

Our client is an equal opportunity employer.