Remote EMS & Public Safety Project Manager

Talentfoot Executive Search; United States; A distancia; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Talentfoot Executive Search is seeking a Project Manager for a remote, US-based role within its EMS/public safety software client’s Professional Services group. You will own a high-velocity portfolio of customer implementations, integrations, and data exports, coordinating from kickoff through go-live and ensuring revenue recognition.

In this role you’ll train administrators and frontline responders, manage cross-functional teams, and drive process improvements.

Formación

• 3+ years in project management of software implementations.
• Experience with EMS/public safety software or GovTech.
• Hands-on in building project plans and tracking hours.
• Experience delivering software training to admins and end-users.
• Familiarity with SaaS integrations and data exchange standards.

Responsabilidades

• Own a portfolio of 20 or more concurrent implementation, integration, and data export projects from kickoff through go-live, driving each one to customer sign-off on time and within budget so that completed work converts to recognized revenue.
• Build project plans from established templates in the team’s project management platform, and improve existing templates or create new ones as the company introduces new implementation and integration offerings.
• Track actual hours and tasks against estimates, report variance, and manage scope and risk proactively, escalating to leadership with a clear recommendation before issues turn into delays.
• Serve as the primary point of contact for each customer, leading kickoffs, status meetings, and go-lives with agency administrators, clinicians, and leadership, and keeping customers and internal stakeholders aligned through consistent, transparent status reporting.
• Design and deliver administrator and end‑user training, primarily remote with occasional on‑site sessions, so that agency users reach go‑live confident and capable on the platform.
• Reset customer expectations directly and with tact when scope or timelines shift, protecting long‑term relationships while keeping projects moving toward completion.
• Configure the product, set up data imports, and execute standard exports such as billing and state reporting files, troubleshooting configuration and data issues hands‑on before escalating and building the functional and technical expertise to take on more of this work independently over time.
• Coordinate complex integrations, including CAD and third‑party vendor connections, by gathering requirements from customers and vendors and giving internal developers what they need to deliver, while explaining technical decisions in plain language to non‑technical stakeholders.
• Identify customer needs for add‑on modules, additional agencies, integrations, and training during implementations and post‑go‑live check‑ins and hand qualified leads to Sales, while supporting presales efforts with scoping, hour estimates, statements of work, and product demonstrations.
• Apply AI tools to streamline delivery, documentation, and training content, share lessons learned with Professional Services and Product leadership, and partner with the support team on post‑go‑live handoffs, tier‑2 support within areas of expertise, and occasional backup coverage.

Conocimientos

Project management

Implementation

Customer-facing

Training delivery

SaaS familiarity

Data/analytics

Herramientas

CRM tools

APIs/Web services

SFTP

Project management platform

Descripción del empleo

Talentfoot Executive Search is seeking a Project Manager for a remote, US-based role within its EMS/public safety software client’s Professional Services group. You will own a high-velocity portfolio of customer implementations, integrations, and data exports, coordinating from kickoff through go-live and ensuring revenue recognition.

In this role you’ll train administrators and frontline responders, manage cross-functional teams, and drive process improvements.