Remote Enterprise Implementation Manager — AI-Driven Delivery

Ladders; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote work within US

AI tools access

Professional development

Job summary

Ladders is seeking an Implementation Manager, Enterprise to guide complex enterprise deployments from handoff to go-live in a public safety context. This role emphasizes clear delivery plans, risk visibility, and strong stakeholder alignment with senior leadership, technical teams, and customer sponsors.

The position is remote within the United States, offering exposure to high-impact projects and the opportunity to leverage AI-enabled tools to improve delivery efficiency and program preparation.

Qualifications

• 7+ years in customer-facing implementation or program management in SaaS.
• Experience with public safety/fire service operations.
• Ability to translate operational requirements into delivery scope.

Responsibilities

• Own end-to-end delivery of enterprise programs from sales transition to go-live.
• Build and maintain detailed program plans in Rocketlane.
• Sequence go-live events based on agency readiness and resolve stalled programs.
• Publish weekly program status updates on schedule health and risks; manage change control.
• Lead engagements with diverse stakeholder groups, including command staff and IT.
• Use AI tools to streamline routine delivery tasks and enhance program preparation.

Skills

Stakeholder management

Program management

Communication

Public safety domain

AI tools usage

Tools

Rocketlane

Job description

Ladders is seeking an Implementation Manager, Enterprise to guide complex enterprise deployments from handoff to go-live in a public safety context. This role emphasizes clear delivery plans, risk visibility, and strong stakeholder alignment with senior leadership, technical teams, and customer sponsors.

The position is remote within the United States, offering exposure to high-impact projects and the opportunity to leverage AI-enabled tools to improve delivery efficiency and program preparation.