Implementation Manager, Enterprise

Ladders; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote work within US

AI tools access

Professional development

Job summary

Ladders is seeking an Implementation Manager, Enterprise to guide complex enterprise deployments from handoff to go-live in a public safety context. This role emphasizes clear delivery plans, risk visibility, and strong stakeholder alignment with senior leadership, technical teams, and customer sponsors.

The position is remote within the United States, offering exposure to high-impact projects and the opportunity to leverage AI-enabled tools to improve delivery efficiency and program preparation.

Qualifications

• 7+ years in customer-facing implementation or program management in SaaS.
• Experience with public safety/fire service operations.
• Ability to translate operational requirements into delivery scope.

Responsibilities

• Own end-to-end delivery of enterprise programs from sales transition to go-live.
• Build and maintain detailed program plans in Rocketlane.
• Sequence go-live events based on agency readiness and resolve stalled programs.
• Publish weekly program status updates on schedule health and risks; manage change control.
• Lead engagements with diverse stakeholder groups, including command staff and IT.
• Use AI tools to streamline routine delivery tasks and enhance program preparation.

Skills

Stakeholder management

Program management

Communication

Public safety domain

AI tools usage

Tools

Rocketlane

Job description

For our client, we are seeking a Implementation Manager, Enterprise to join the team of a leader in the Information Technology space. This role will guide complex enterprise implementations from handoff through go-live, ensuring programs are delivered with clarity, structure, and strong stakeholder alignment. The position is focused on translating operational needs into executable delivery plans while keeping timelines, risks, and dependencies visible. You will partner closely with senior stakeholders, technical teams, and customer leadership to move programs forward in a public safety environment. The role also leverages AI-enabled tools to improve delivery efficiency and preparation.

Location: Remote

Compensation: $100,000+ annually

Responsibilities

• Own end-to-end delivery of enterprise programs from sales transition to go-live
• Build and maintain detailed program plans in Rocketlane
• Sequence go-live events based on agency readiness and resolve stalled programs
• Publish weekly program status updates on schedule health and risksManage change control and validate sales transition before kickoff
• Lead engagements with diverse stakeholder groups, including command staff and IT
• Use AI tools to streamline routine delivery tasks and enhance program preparation

Qualifications

• 7+ years of customer-facing implementation or program management experience in a SaaS environment
• Strong knowledge of public safety, particularly fire service operations and EMS
• Proven leadership of large, cross-functional stakeholder groups
• Formal project management skills, including risk tracking and status reporting
• Experience using AI tools in program management workflows
• Ability to translate operational requirements into software delivery scope
• Excellent communication skills for engaging with senior stakeholders

Benefits

• Remote work flexibility within the US
• Opportunity to work on complex, impactful projects in public safety
• Engagement with high-level stakeholders and executive sponsors
• Access to advanced AI tools to enhance delivery efficiency
• Professional development opportunities in project management and public safety

Our client is an equal opportunity employer.