Senior Enterprise Implementation Lead

Samsara Inc.; United States; Remote; USD 109,000 - 166,000; Full time

Job summary

Samsara is seeking a Manager of Enterprise Implementation Consultants to lead a team responsible for deploying the connected operations platform across large enterprise accounts. You will guide hardware installation, software configuration, and system integrations, while coaching team members and shaping a high-touch implementation motion.

You will own executive relationships, drive cross-functional collaboration with Sales, Solutions Engineering, Support and Customer Success, and push for

Qualifications

• 4+ years of experience managing services teams, including complex enterprise deployments.
• Experience implementing Enterprise (medium/high touch) accounts or account management programs.
• Strong work ethic, prioritization and high emotional intelligence.
• Experience managing escalations and executive stakeholder relationships on complex, high-value accounts.
• Experience with a customer success CRM such as Gainsight and/or PSA tool.
• Solutions-oriented with strong problem solving skills.
• Comfort in a fast-paced, change-heavy environment.
• Strong bias for action and high standards.
• Project/program management experience (PMP or similar) a plus.
• Bachelor's degree from a 4-year institution.

Responsibilities

• Manage team performance across high-touch enterprise deployments.
• Own executive-level stakeholder relationships and lead escalation resolution for at-risk accounts.
• Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success for smooth handoffs and renewals.
• Coach consultants through complex multi-site implementations including hardware deployment and system integrations.
• Identify and implement process improvements to increase automation and efficiency.
• Lead by example and cultivate an inclusive, high-performing team.
• Hire and develop team members and scale the function globally.

Skills

Team leadership

Stakeholder management

Project management

Problem solving

Bias for action

Education

Bachelor's degree

Tools

Gainsight

PSA tool

Job description

Samsara is seeking a Manager of Enterprise Implementation Consultants to lead a team responsible for deploying the connected operations platform across large enterprise accounts. You will guide hardware installation, software configuration, and system integrations, while coaching team members and shaping a high-touch implementation motion.

You will own executive relationships, drive cross-functional collaboration with Sales, Solutions Engineering, Support and Customer Success, and push for