Enterprise Implementation Lead

Samsara; Oregon; Hybride; USD 109 000 - 166 000; Plein temps

Avantages offerts par ce poste

Remote-friendly

Professional development stipend

Health insurance

Parental leave

Résumé du poste

Samsara is seeking a Senior Enterprise Services Manager to lead high-touch, multi-stakeholder deployments and guide large customer engagements across industries. You will own executive relationships, drive renewal opportunities, and partner with Sales, Solutions Engineering, Support, and Customer Success to ensure successful platform adoption.

You will mentor consultants through complex implementations, drive process improvements, and uphold Samsara’s customer-focused culture while managing a

Qualifications

• 4+ years of experience managing a services team, including supporting complex, multi-stakeholder enterprise deployments.
• Experience implementing Enterprise (medium/high touch) accounts or account management programs; SaaS and/or IoT/hardware implementation experience preferred.
• Strong work ethic, prioritization, and high emotional intelligence in a demanding role with high internal visibility.
• Experience managing escalations and executive stakeholder relationships on complex, high-value accounts.
• Experience with a customer success CRM such as Gainsight and/or PSA tools.
• Solutions-oriented with strong problem solving skills.
• Comfort in a fast-paced, change-heavy environment.
• Bias for action, big thinking, high standards.
• Project/program management experience (PMP or similar) a plus.
• Bachelor’s degree from a 4-year institution

Responsabilités

• Manage team performance across enterprise services engagements.
• Deliver results across team KPIs and org-level OKRs.
• Own executive-level stakeholder relationships and lead escalation resolution for at-risk accounts.
• Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success for seamless handoffs and renewals.
• Coach consultants through complex multi-site technical implementations, including hardware deployment logistics and system/API integrations.
• Identify and implement process improvements for efficiency and automation.
• Lead by example and drive hands-on involvement.
• Champion Samsara’s cultural principles as we scale globally and across offices.
• Hire, develop and lead an inclusive, high-performing team.

Connaissances

Team leadership

Stakeholder management

Project management

Prioritization

Emotional intelligence

Formation

Bachelor’s degree from a 4-year institution

Outils

Gainsight

PSA tools

Description du poste

Samsara is seeking a Senior Enterprise Services Manager to lead high-touch, multi-stakeholder deployments and guide large customer engagements across industries. You will own executive relationships, drive renewal opportunities, and partner with Sales, Solutions Engineering, Support, and Customer Success to ensure successful platform adoption.

You will mentor consultants through complex implementations, drive process improvements, and uphold Samsara’s customer-focused culture while managing a