Enterprise Implementation Lead (Remote)

Samsara; Parker (CO); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Samsara is seeking a Manager of the Enterprise Implementation Consultants to lead a high-impact team responsible for deploying our connected operations platform across large enterprise accounts. You will drive multi-site implementations, coach team members, and partner with Sales, Solutions Engineering, Support, and Customer Success to ensure successful handoffs and renewals.

The role emphasizes coaching, process improvements, and leadership in a fast-paced environment, with a focus on customer

Qualifications

• 4+ years of experience leading services teams handling complex multi-stakeholder enterprise deployments.
• Experience implementing Enterprise (medium/high touch) accounts or account management programs; SaaS/IoT/hardware implementation preferred.
• Strong work ethic, prioritization skills, and high emotional intelligence.
• Experience managing escalations and executive stakeholder relationships on high-value accounts.
• Experience with a customer success CRM such as Gainsight and/or PSA tool.
• Solutions-oriented with strong problem-solving skills.
• Comfort in a fast-paced, change-heavy environment.
• Strong bias for action and high standards.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Manage team performance and motivation across enterprise deployments.
• Deliver results across team KPIs and organizational OKRs.
• Own executive-level stakeholder relationships and lead escalation resolution for at-risk accounts.
• Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewals.
• Coach consultants through complex, multi-site implementations including hardware deployments and system/API integrations.
• Identify and implement process-improvement opportunities to increase automation and efficiency.
• Lead from the front with hands-on involvement when needed.
• Embed Samsara’s cultural principles across global offices and teams.
• Hire, develop and lead an inclusive, high-performing team.

Skills

Leadership

Stakeholder management

Problem solving

Communication

Account management

Education

Bachelor's degree

Tools

Gainsight

PSA tool

Job description

Samsara is seeking a Manager of the Enterprise Implementation Consultants to lead a high-impact team responsible for deploying our connected operations platform across large enterprise accounts. You will drive multi-site implementations, coach team members, and partner with Sales, Solutions Engineering, Support, and Customer Success to ensure successful handoffs and renewals.

The role emphasizes coaching, process improvements, and leadership in a fast-paced environment, with a focus on customer