Remote Enterprise Customer Success Manager — Growth & Retention

SOCi.ai; United States; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401(k) plan with employer match

Flexible Work Environment

Job summary

A leading AI marketing solutions provider in Canada is seeking a Customer Success Manager to drive customer relationships and product adoption. The role involves building strong customer connections, mitigating churn, and collaborating with cross-functional teams to ensure client success. Ideal candidates will have a proven sales success track record, excellent communication skills, and experience in SaaS solutions. This opportunity offers a competitive salary plus performance-based bonuses in a dynamic work environment.

Qualifications

• Proven track record of success in exceeding sales and customer success goals.
• Highly organized with the ability to manage multiple tasks.
• Experience in SaaS and enterprise software.

Responsibilities

• Serve as account owner and provide leadership to customers.
• Identify and mitigate churn risk across customer portfolio.
• Maintain and grow monthly recurring revenue.

Skills

Customer-centric mentality

Analytical skills

Sales acumen

Strong communication skills

Problem-solving skills

Tools

SaaS

Social Media Management

Job description

A leading AI marketing solutions provider in Canada is seeking a Customer Success Manager to drive customer relationships and product adoption. The role involves building strong customer connections, mitigating churn, and collaborating with cross-functional teams to ensure client success. Ideal candidates will have a proven sales success track record, excellent communication skills, and experience in SaaS solutions. This opportunity offers a competitive salary plus performance-based bonuses in a dynamic work environment.