Senior Enterprise Customer Success Leader

Salesforce, Inc.; Seattle (WA); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high‑value customers realize measurable value from Slack and related Signature offerings.

You will act as trusted advisor, coordinating cross‑functional teams and guiding adoption, renewal, and growth across strategic accounts. In this role, you will drive feature adoption, manage executive relationships, and align customer outcomes with business goals, while navigating complex stakeholder landscapes in a hybrid Seattle

Qualifications

• 3+ years of experience in Customer Success or SaaS environments.
• Strong consulting and executive-level communication skills.
• Ability to translate technical concepts into business value.

Responsabilités

• Conduct maturity assessments and build Slack adoption roadmaps.
• Serve as the single point of accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables the customer is entitled to across the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value delivery.
• Align with Business and Technical Stakeholders to meet Signature goals.
• Prioritize urgent work and create plans to stay on track.
• Lead enablement sessions on opportunity management, forecasting, and governance.

Connaissances

Customer Success

SaaS

Stakeholder management

Communication

Formation

Bachelor's degree

Outils

Slack

Salesforce CRM

Data analysis tools

Description du poste

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high‑value customers realize measurable value from Slack and related Signature offerings.

You will act as trusted advisor, coordinating cross‑functional teams and guiding adoption, renewal, and growth across strategic accounts. In this role, you will drive feature adoption, manage executive relationships, and align customer outcomes with business goals, while navigating complex stakeholder landscapes in a hybrid Seattle