Senior Customer Success Leader — Strategic Adoption

Salesforce, Inc.; Chicago (IL); Hybrid; USD 123,000 - 227,000; Full time

Benefits offered by this job

Time off programs

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) in Chicago to ensure high-value customers realize substantial ROI from the Signature Success Plan.

You will act as an extension of the customer’s workforce and advise on technical and business needs, aligning them with priorities and projects. You will guide adoption, drive value, and maintain relationships with executive stakeholders, coordinating with Sales, Engineering, and Product teams to maximize renewal and expansion

Qualifications

• Minimum 3+ years of relevant industry experience in Customer Success or SaaS.
• Strong consulting skills and ability to drive business value and influence C-levels.
• Excellent communication to translate technical issues into business terms.

Responsibilities

• Act as trusted advisor to high-value customers across the lifecycle.
• Drive adoption and value realization of Slack features for strategic customers.
• Coordinate with cross-functional teams to ensure successful deliverables and renewals.
• Manage customer health, risk, and escalation, providing proactive guidance.

Skills

Customer Success

SaaS experience

Consulting skills

C-level experience

Communication skills

Tools

Slack

Journey Builder

Commerce Promotions

Job description

Salesforce, Inc. is seeking a Customer Success Manager (CSM) in Chicago to ensure high-value customers realize substantial ROI from the Signature Success Plan.

You will act as an extension of the customer’s workforce and advise on technical and business needs, aligning them with priorities and projects. You will guide adoption, drive value, and maintain relationships with executive stakeholders, coordinating with Sales, Engineering, and Product teams to maximize renewal and expansion