Senior Customer Success Lead – AI-Driven, Slack Expert

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Office-flexible role

Minimum 3 days in-office per week

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value Slack customers achieve measurable ROI with Signature Success. You will act as a trusted advisor, coordinating resources, guiding adoption, and driving renewals across strategic accounts.

The role requires managing business and technical stakeholders, delivering success plans, and collaborating with Sales, Engineering, and Product teams to optimize outcomes and value realization.

Qualifications

• Experience in SaaS or digital platforms.
• Ability to drive business value and ROI for customers.
• Strong communication and presentation skills.

Responsibilities

• Drive adoption of Slack features with customers and internal teams.
• Build and maintain executive relationships with key stakeholders.
• Lead quarterly business reviews and success planning.
• Identify risks and craft proactive remediation plans.
• Ensure renewal and expansion opportunities are realized.

Skills

Customer relationship management

Stakeholder management

Strategic advisory

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Slack platform

Analytics dashboards

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value Slack customers achieve measurable ROI with Signature Success. You will act as a trusted advisor, coordinating resources, guiding adoption, and driving renewals across strategic accounts.

The role requires managing business and technical stakeholders, delivering success plans, and collaborating with Sales, Engineering, and Product teams to optimize outcomes and value realization.